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Advice For Tenants

We want to find you a home
At Ray White Mt Gravatt our dedicated team is focused on finding you a property. All of our properties can be seen on our website, alternatively please contact our office to register on our prospective tenant database by phoning (07) 3349 3370 or email

Once you have found the right property
It is essential that each person who wishes to reside in the property complete an application form in full. Should you require assistance with completing the form, we would be more than happy to help. When you return the application you must ensure all information requested is supplied in order for us to give you a quick response. You will be notified of the result immediately once the owner has advised us of their decision. Please ensure we have a daytime telephone number to contact you.

Office Hours
Our office is open Monday – Friday 8.30am – 5.00pm and Saturdays 9.00am – 2.00pm (Closed Sunday & Public Holidays). Should you wish to see your property manager, please contact our office to make an appointment time that is suitable for both parties.

Electricity, Gas and Telephone 
It is your responsibility to have all agreed services at the property placed in your name and to arrange a final meter reading prior to vacating. Contact numbers for these services are:

  • Energex 131 253
  • Telstra 132 200
  • Origin Energy 132 461
  • Optus 133 345

If you require assistance for all connections we offer Ray White Connect who will arrange these on your behalf.

Contents insurance
Please be aware that the owner’s property insurance does not cover your personal belongings and it is in your interest to obtain contents insurance in case of damage or theft. Ray White Insurances offer a policy suitable for tenants. Please speak to your Property Manager for further information.

Only the people originally included on your application and approved by the owner are allowed to reside at the property permanently. If a new tenant wishes to replace an existing tenant or be added to the lease, they are required to go through the same tenant approval process. Applications are subject to the owner’s decision to approve or decline.

Securing your tenancy
Upon the application being approved an appointment is arranged for you to sign your tenancy agreement. Prior to moving in you will be required to pay a full bond (four times the weekly rental) and a further weeks rent. Unfortunately we do not accept bond transfers and bond loans are at the discretion of the owner.

Payment of this money must be in cleared funds – BPay,money order or bank cheque only. No personal cheques can be accepted.

Unless a pet is specifically approved on your lease, pets will not be allowed at the property without prior approval. Please note that in the majority of unit complexes the Body Corporate do not allow pets.

As stated in your Tenancy Agreement, you are responsible for the lawns and gardens unless specified beforehand. This means watering, weeding, trimming and mowing. Seek advice from your property manager before removing any plants or pruning large bushes/trees, and take note of relevant water restrictions. We are happy to recommend a garden maintenance tradesperson if you would like to accept responsibility for costs.

Keys to the property will be handed over once all monies are paid in full, the lease signed by all parties and lease start date has commenced. We keep a spare set of keys in the office. Should you lose your keys or have locked yourself out you may collect our set during office hours. After hours our recommended locksmith may be contacted at cost to you, the tenant.

The Ray White Mt Gravatt team greatly values the quality relationships we build with tenants and feel we are achieving our goals when your recommendation is received. For further advice please phone or email your property manager.