To ensure that your maintenance issue is attended to as quickly as possible, we ask that you report this through our Maintenance Manager program. You can download the tenant app for your convenience using the links below (Apple and Android devices are supported) or you click here to be taken to a secure web portal.
It is a strict policy of this office that all maintenance requests are presented in writing before they can be acted upon.
Please phone the office on (07) 3349 3370 to report emergency maintenance issues immediately. If phoning after hours, leave a detailed message of the situation and refer to the emergency contact numbers listed in your tenancy agreement.
Emergency repairs are works needed to repair any of the following-
(a) a burst water service or a serious water service leak;
(b) a blocked or broken lavatory system;
(c) a serious rood leak;
(d) a gas leak;
(e) a dangerous electrical fault;
(f) flooding or serious flood damage;
(g) serious storm, fire or impact damage;
(h) a failure or breakdown of the gas, electricity or water supply to premises;
(i) a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating;
(j) a fault or damage that makes premises unsafe or insecure;
(k) a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of premises;
(l) a serious fault in staircase, lift or other common area of premises that unduly inconveniences a tenant in gaining access to, or using, the premises.
Be aware, that should the issue deemed to be not an emergency after the trades people have attended your request, the tenant will be liable to cover part or all of the expenses.