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Maintenance Request

Reporting a Maintenance Issue

To ensure that your maintenance issue is attended to as quickly as possible, we ask that you report this through the PropertyMe portal. For your convenience click here to be taken to the secure web portal.

It is a strict policy of this office that all maintenance requests are presented in writing before they can be acted upon.

Please phone the office on (07) 3349 3370 to report emergency maintenance issues immediately. If phoning after hours, leave a detailed message of the situation and refer to the emergency contact numbers listed in your tenancy agreement.

Emergency repairs are works needed to repair any of the following-

(a) a burst water service or a serious water service leak;
(b) a blocked or broken lavatory system;
(c) a serious roof leak;
(d) a gas leak;
(e) a dangerous electrical fault;
(f) flooding or serious flood damage;
(g) serious storm, fire or impact damage;
(h) a failure or breakdown of the gas, electricity or water supply to premises;
(i) a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating;
(j) a fault or damage that makes the premises unsafe or insecure;
(k) a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of premises;
(l) a serious fault in a staircase, lift or other common areas of premises that unduly inconveniences a tenant in gaining access to, or using, the premises.

Be aware, that should the issue be deemed not to be an emergency after the tradespeople have attended your request, the tenant will be liable to cover part or all of the expenses.